Shipping and Delivery
At Countrylifegear, our priority is to deliver your purchases quickly and reliably using high-quality shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: This includes order verification, assembly, and pre-shipment tasks. The duration may vary based on your location and our efficiency.
- Shipping Time: This begins after processing and depends on your chosen shipping method and destination.
Please note that our order cutoff time is based on (GMT-08:00) Pacific Standard Time. Delivery times may be longer during busy seasons and promotional events.
We partner with USPS, UPS, FedEx, and DHL. The total estimated delivery time combines processing and shipping periods.
Estimated Delivery Timeframes
| Product Type | Estimated Processing Time | Estimated Shipping Time | Total Estimated Delivery Timeframe |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
Orders are processed Monday through Friday, excluding federal holidays, in Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Free Shipping on Orders Over $99
Tracking Your Package
- You will receive a confirmation email with a tracking number once your order ships.
- You can check the tracking status directly on our website.
- Some carriers may take 5-7 business days to update tracking information.
- If there are no updates after 10 business days, please contact us at [email protected].
Shipping Delays
- If your order is not delivered within 45 calendar days, contact us at [email protected] for a full refund.
- Please reach out if you experience any unexpected delays, and we aim to respond within 12 hours.
Undelivered Packages
- If tracking shows delivered but you can’t find your package, please check the delivery location thoroughly.
- If the issue persists, contact the shipping carrier.
- For further assistance, email [email protected].
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses.
- Please double-check your shipping details at checkout and notify us at [email protected] immediately if there are any errors.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees imposed by the destination country.
- Countrylifegear is not liable for customs fees if the package is rejected or delivery fails after multiple attempts.
We reserve the right to cancel orders at our discretion without guaranteed refunds.
For any questions about our shipping policies, please contact [email protected].